What they've said about Momentum in 2000

"I wish I would have known this 15 years ago" Dr. DG(N.S.W.)

"Much better bonding and team building than I thought possible." Dr. IH (S.A)

"You are capable. You can do anything. Momentum taught me that!!" Team Member Dr. JC (New Zealand)

"Dentistry has become more enjoyable, less stressful. With the large increase in income I can now invest in superannuation. Our teamwork has improved dramatically with much more participation by staff members." Dr. DH (N.S.W.)

"Momentum has introduced me to a range of systems and perceptions enabling me to run the dental practice more efficiently and effectively. The team has been brought together. Communication and respect for each other has grown." Team Member GW (S.A.)

"A cohesive training programme to help create more happiness and success in dental practices, offering personal skills and development of trainees. The improved management skills and leadership has shown me how to focus on goals and long term planning." Dr MC (N.S.W.)

"Momentum offers more efficient and organised ways to run our practice. Regardless of your position within the office/surgery Momentum relates well to every individual on the team and it allows you to see how different areas of the office run. You learn to appreciate each other's positions. The implementation of the systems has been smooth. I learned much about my team and myself." Team Member TB (QLD)

"It offers a way to turn disorder into order by implementing systems. Helps improve staff morale and income generated by the practice. Has helped me with personal discipline and management and given me the financial freedom to build a new surgery." Dr. GW (N.S.W.)

"I thought the service was excellent. It's rare to be kept interested over 2 days attending a work shop. The staff at Momentum are very entertaining, informative and fun" Dr. AS (N.S.W.)

 

02.07.01

Dear Phil & Randi

It's late on Sunday night but I felt I had to put this down. I am quite pleased with myself after reviewing the years figures and planning for the year ahead this weekend, and I want to thank you both fro your assistance over the past two and a half years. A special thanks to Rod wills as well, who has been an inspiration to me and I know would all not have been possible without you.

Before starting the program, I was working 5 eight hour days, and every second Saturday, and despite enjoying my work professionally, I had come to the conclusion my dreams for my life were unachievable working as a dentist. The dream beach house I had purchased a few years prior was beyond my means.

Since starting,
New patient numbers have doubled each month
Case acceptance has gone from 30% to 85%
Receipts have risen 691,000 to 1,010,00
Profit, (EBOC), has risen from about 190,000 to 370,000 this year.

All of this has been achieved in less working hours (230 down to 205 8 hr days) with drastic staff changes. I know it was me who had to effect the changes, but your training has also developed me and my practice enabling me to move through the loss of critical staff within six months due to theft, marriage and pregnancy. Key staff developed skill and responsibility with your training. Self interest driven staff simply left and were replaced by better people. I had the flexibility to employ the right people when they gave their notice (6 months). With this time & responsible support I recently selected novices without suffering any lapse in income, and actually, continued to improve the bottom line. Each change of staff improves the practice a notch.

Next year I expect to reach your forecast of 400,000 EBOC working a30 hour week plus staff meetings. This years financial reports provide a light to achieve my goals in the future once again. As you know I have just purchased a wonderful site for my surgery and look forward to finishing someone to join me there.

The programs completeness sets it above other management programs I have looked at or heard about since. Too often I had come back from a short courses with a list of changes to make which I tried putting into effect with little or no net benefit and lots of resistance from staff. The ordered manner of your program brought all my scattered enthusiasm into an effective form with the staff eager to join in.

I would not say it has been easy, but if I have any regrets, it would be not doing this sooner. Just the figures alone would make it worthwhile, but more importantly, I know I am offering a higher service than before and I am now proud of what I have to offer my patients.

I also have the means (time & money) available to continue improving that service in the future,

Thanx heaps

Malcolm C. Cooke
1761 Pittwater Road
Mona Vale NSW 2103
Surgery 9997 8511
Facsimile 9997 4402