| First Month following your
joining the Management Programme: An evaluation of your needs
will be followed up with sudden impact planning to help "kick-start"
you and your team's involvement in the positive growth of your business.
Mentor Assigned: You will be
assigned a mentor (a dentist who's successfully completed the programme)
for brainstorming, problem solving, accountability, coaching and
support.
Regular Consultations: You will
have consultations with your mentor and other Momentum staff. This
will be catered to your individual needs to assist in the implementation
of what you're learning, and will be focused on your biggest opportunities
for growth.
Action Plans: Every month you
will implement an action plan that has been custom suited to your
practice and has been developed with the assistance of your mentor/consultant.
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| Preparatory
Materials: Prior to the commencement of the workshop curriculum,
you and your team will complete preparatory materials, including
anonymous team questionnaires, reflective modules on your personal
motivation and leadership skills, historical data on your expenses
and production, and annual and monthly budgeting exercises.
Verbal Skills Handbook: Ever
wonder how to say or word something? Well your days of wondering
are over. During the 1st year of the programme you will be given
a handbook complete with Verbal Skills and scripts for handling
every situation imaginable! From now on you'll be an expert at
such things as handling cancellations, handling emergencies, asking
for referrals, appointing working patients (for times convenient
for you), collecting accounts, confirming patients and tons of
other situations!
Forms: Over the course of the
programme, you will receive forms for everything. These include:
monthly and annual expense worksheets, Key Performance Indicators,
confrontation scripts, staff meeting agendas, new patient and case
acceptance rate tracking forms, growth conference and salary review
forms, patient exam forms, consultation preparation guides, you name
it, we have a form or a script for it!
Website Access: You will receive
your own username and password to the Clients Only section of our
website, where you will have access to all sorts of forms, guides
and verbal skills scripts. Additionally, through an email list serve,
you will be able to communicate with the entire Momentum community
with the push of a button. With a single email, you will be able
to contact all our client dentists to ask for advice about any questions
or concerns, look for staff, research equipment or discuss any topic
you'd like.
Electronic Spreadsheets: After
manually tracking your numbers for a few months (to build your familiarity
with them), you will be given electronic spreadsheets to create your
annual plans and to track your monthly Key Performance Indicators
and your monthly expenses.
Newsletters: You will receive
our quarterly newsletters.
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One of the
by-products of the Momentum Programme is that you become part of
an elite group of dentists in your area. Our clients demonstrate
a strong commitment to growth, quality and excellence. You and your
team will remain with the same group of dentists for the entire two
and a half (2 ½) years of the course. The camaraderie that
develops within and amongst the groups is amazing to behold. Many
close friendships will be formed. Most groups become close knit and
supportive. You begin to use the group as your "Board of Directors"
to help you make decisions, make you aware of your blind spots, offer
suggestions and hold you accountable for follow-through.
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"Leading
The Way To Success"
Doctor and spouse only:
Two Days
- Creating your own Mission Statement
- Developing your Annual Plan - income,
expense and growth projections
- Strategies for Achieving Production
Goals
- Learning how to monitor your monthly
expenses on the Monthly Expense Statement
- Learning the Key Performance Indicators
and how to track them
- Leadership for Dentists - how to
motivate staff for success, conduct positive staff confrontations
and growth conferences
- Job Descriptions and Training Charts
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"Improving
Patient Systems - Part 1"
Entire Team Workshop:
Two Days
- Communication Skills
- Overcoming Patient Objections
- Effective Staff Meetings
- Appointment Scheduling to improve
patient care, increase revenue, and reduce stress
- Working from Multiple Surgeries
- Handling Emergency Patients
- Patient Debrief
- Handling Cancellations
- Team involvement in action planning
to meet production goals
- Managing Delayed Treatment
- Morning Huddles
Download Quick Cards For Workshop
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"Improving
Patient Systems - Part 2"
Entire Team Workshop:
Two Days
- Increasing Patient Acceptance
- The Influencing Cycle
- A System for Patient Financial Arrangements
- Collections
- The New Patient Exam and Consultation
- A Comprehensive Exam for Patients
of Record
- Internal Marketing & Asking
for Referrals
- Patient Monitors
- A Charting System
- Introduction of the Business Numbers
to the team
Download
Quick Cards For Workshop
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"How Far You've Come
(and More on Managing Your Practice)"
Doctor and spouse only:
Two Days
- Dentists share and compare the results
of the numbers tracked over the first year
- Dentists set goals for second year
of programme
- Group discusses evolution of managing
a dental practice
- Problem solving and action planning
- The establishment in the larger
groups of individual boards of directors
- Creating follow up board of directors
meetings
- Personal Management and Contracting
- Defence / Success Treadmills
- How to hire and train staff - a
hiring, training and induction process
- Effective Confrontation and Coaching
for change
- Performance Reviews
- Staff Salaries, Compensation and
Raises
- Reward and Recognition Programmes
- Delegation
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