Based on a belief that you learn by "doing" and that learning can be fun, we use accelerated learning techniques to ensure that we not only teach you the material, but that you and your team learn what's being taught. In the team workshops, your staff members interact and network with their peers from the other teams. This is particularly valuable when they sit with staff from other practices, who share the same job descriptions, and compare their experiences and create new ones.

Workshop 1 – Doctor & Spouse

"Leading The Way To Success":  Two Days

• Creating your own Mission Statement
• Developing your Annual Plan - income, expense and growth projections
• Strategies for Achieving Production Goals
• Learning how to monitor your monthly expenses on the Monthly Expense Statement
• Learning the Key Performance Indicators and how to track them
• Leadership for Dentists - how to motivate staff for success, conduct positive staff confrontations and growth conferences
• Job Descriptions and Training Charts

Workshop 2 – Entire Team

"Improving Patient Systems - Part 1":  Two Days

• Communication Skills
• Overcoming Patient Objections
• Effective Staff Meetings
• Appointment Scheduling to improve patient care, increase revenue, and reduce stress
• Working from Multiple Surgeries
• Handling Emergency Patients
• Patient Debrief
• Handling Cancellations
• Team involvement in action planning to meet production goals
• Managing Delayed Treatment
• Morning Huddles

Download Quick Cards For Workshop

Workshop 3 – Entire Team

"Improving Patient Systems - Part 2":  Two Days

• Increasing Patient Acceptance
• The Influencing Cycle
• A System for Patient Financial Arrangements
• Collections
• The New Patient Exam and Consultation
• A Comprehensive Exam for Patients of Record
• Internal Marketing & Asking for Referrals
• Patient Monitors
• A Charting System
• Introduction of the Business Numbers to the team

Download Quick Cards For Workshop

Workshop 4 – Doctor & Spouse

"How Far You've Come (and More on Managing Your Practice)":  Two Days

• Dentists share and compare the results of the numbers tracked over the first year
• Dentists set goals for second year of programme
• Group discusses evolution of managing a dental practice
• Problem solving and action planning
• The establishment in the larger groups of individual boards of directors
• Creating follow up board of directors meetings
• Personal Management and Contracting
• Defence / Success Treadmills
• How to hire and train staff - a hiring, training and induction process
• Effective Confrontation and Coaching for change
• Performance Reviews
• Staff Salaries, Compensation and Raises
• Reward and Recognition Programmes
• Delegation