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 As a Principal Dentist, running the business end of a practice is challenging.
In 2010 Momentum conducted an opinion survey that reveals dentists’ Top 10 fears, frustrations, desires and concerns are:
1. Managing staff issues
2. Running the practice more profitably
3. Balancing your life and work
4. Diagnosing, presenting and getting acceptance for comprehensive treatment plans
5. Confrontation
6. Time management
7. Communication with staff
8. Communication with patients
9. Concern that patients perceive you as having an ulterior money motive
10. Marketing your dental practice
We can help you break through these Top 10 to make 2012 your best year ever!
We’ve assisted many of your colleagues in achieving, on average, these results:
• Becoming 60% more productive per hour
• Increasing take home profits of $165,000
• Building and retaining high performance teams
• Saving many sleepless nights
All while working 4 weeks less…
Now let us help you do the same.
Case Presentation - How to Present Comprehensively
Learn a step-by-step system that forges an instant bond in the mind of your patient - making you the trusted advisor, and creating a lifelong ‘ideal’ patient who happily accepts comprehensive treatment plans and refers friends and family.
Dentists today have many different technologies and clinical techniques that present fantastic opportunities for the delivery of quality dentistry. Because these new techniques are often more expensive, dentists must learn new ways to present such alternatives to patients. How do you build the courage to present these treatment solutions? What do you say? And, what do you do when a patient says ‘no’?
You can increase case acceptance and overcome patient reluctance without selling or pushing. This action packed five hour seminar will teach you proven ways in which you can increase patient acceptance, build lifelong patient relationships and deliver quality customer service, even with the most difficult patients. Never feel like you have to ‘sell’ to a patient again.
In the course you will learn how to:
• Build instant trust with your patients
• Conduct effective and productive exams that will forge immediate relationships and delight your patients
• Listen to, and communicate more effectively with your patients
• Give yourself permission to diagnose comprehensively
• Get your patients to say ‘yes’
• Guarantee patient referrals
Melbourne – Wednesday 25 August – 9-5pm
Marketing - Expand Your Ideal Patient Base
Every single thing you say and do in your dental practice communicates a message to your patients. Do you want to attract more patients? Do you want your patient base to be predominantly comprised of Type ‘A’ loyal patients? Are you converting the patients who contact you? Marketing can make it happen.
Did you know that 50% of new patients are lost in the first phone call? Advertising results in patients making contact with your practice. But that’s only half the battle. Are you doing what is takes to – 1) get patients to call your practice, 2) convert the calls to appointments, 3) guarantee the patients keep the appointment, 4) accepts treatment, and 5) happily refers friends and family?
Discover marketing insights and tips that will help you do all of this to build a solid base of ‘A’ type loyal patients.
In this course you will learn how to:
• Identify who are your ideal patients
• Create patient loyalty
• Plan and implement a marketing campaign in your practice
• Attract and retain new patients
• Reactivate and reconnect with past patients
• Generate referrals
• Handle complaints effectively
• Create and capitalise on promotion opportunities
Sydney – Saturday 25 Feb – 9am - 5pm
Melbourne – Saturday 5 May – 9am – 5pm
Cairns– Saturday 7 July – 9am-5pm
High Performance Hygiene/Therapy - Building & Improving Your Own Continuing Care Department
Whether you already have a hygienist/therapist in your practice or want to implement one from scratch this breakthrough system dramatically reduces no shows and cancellations, removes stress and headaches, and can make your continuing care department 200% more profitable than the average employed dentist.
A visit to the hygienist/therapist should be a memorable and pleasant experience that has your patients saying ‘wow’ and referring other patients. Did you know that when implemented correctly a continuing care department can be four times more profitable than an employed dentist?
However, a hygiene/therapy department can also have the highest number of no-shows and cancellations. Also, poor scheduling techniques will increase the headaches and stress in your practice if you don’t have the right systems in place to ensure that your continuing care department is smooth running and profitable.
This exclusive seminar will show you exactly how to build and maintain a high-performance continuing care department that is profitable, and adds considerable value to your practice and your patients.
In this course you will learn:
• How to compare the options of employing a dentist vs hygienist/therapist
• How to create a seamless partnership between the hygienist/therapist and the dentist
• How to promote restorative treatment out of the continuing care department
• How to ‘pre-diagnose’
• Optimal scheduling techniques
• Recall systems
• How to choreograph a patient visit
• Compensation structures
• Performance tracking
Sydney – Saturday 19th May – 9am-5pm
Business Management - Develop Instant Confidence with Your Numbers
How to collect, read and understand your financial numbers to manage your practice effectively, increase profit, identify growth areas & increase your team’s efficiency.
Most dentists think of their accounts as an onerous chore, only useful to help them minimise the tax they pay, and tell them, top line, whether they are making a profit or loss. Yet, lurking within those numbers are the simple but powerful keys to controlling your practice and making it perform better than you could imagine.
Join us for concentrated basic training in using management information to drive dramatic performance improvements. Just one day can set you on the path toward a minimum 66% increase in gross and an average 139% increase in take-home pay.
In this course you will learn about:
• Cash flow management
• The profitability of hygienists compared with employed dentists
• Budgeting and forecasts
• Understanding a profit and loss statement
• How to prevent overspending and what the range norms are of expenses
• The Key Performance Indicators
• How to set Production Goals and reach them
• How to give pay raises and structure staff bonuses
Melbourne – Saturday 3 March – 9am-5pm
Perth – Saturday 4 August – 9am-5pm
Auckland - Saturday 6 October - 9am-5pm
Training for the Effective Practice Manager
Exceptional practice managers know that, in order to best manage a dental practice, they need to have the right systems, protocols and procedures in place. Learn how to avoid unnecessary stress, burnout and inefficiencies that impact on the performance and profitability of a dental practice.
Following this comprehensive 2-day workshop you will feel inspired and ready to implement techniques that will assist you to run your dental practice even better.
In this course you will learn:
• Financial systems and protocols: Handle financial situations effectively and prevent difficult situations from arising, with successful debt management
• Conflict management: 7 strategies to handle difficult patients and personalities
• Practice image and marketing: Understand what your practice image is communicating. Learn simple steps to improve the image of your practice, and ways to attract and retain patients
• Time management and getting organised: The 9 habits of highly effective managers. Learn how to manage your time, problem-solve, and action-plan for results
• Managing KPI’s and expenses: Monitor the essential numbers a dental practice must track and know how to understand them
• Staff management: A comprehensive system for hiring, inducting and retaining staff
• Comprehensive training guide for new staff: A foolproof system to ensure that all staff are properly trained and able to do their job really well
• Leadership and team development: How to empower your staff members so that they can take on the practice as their own and work effectively as a team
Perth - Monday 11 & Tuesday 12 June - 9am -5pm
Melbourne – Thursday 11 & Friday 12 October – 9am-5pm
Cost - $925 +GST
Training for the Exceptional Hygienist/Therapist
Discover how to effectively communicate with your patients, “pre-diagnose” and promote restorative treatment, reduce cancellations, enhance loyalty and create an amazing Continuing Care experience your patients will never forget.
In response to an overwhelming demand, this 2-day course has been specifically designed for hygienists and therapists to hone your skills in working in partnership with your dentists. Through the effective use of verbal skills and fine-tuned systems, you will learn to enhance patient commitment to their recalls as well as to restorative treatment presented during continuing care visits.
In this course you will learn:
• How to work in tandem with your dentist: Learn to create a seamless partnership between the hygienist/therapist and the dentist
• How to promote restorative dentistry out of the continuing care department: Learn how to ‘pre-diagnose’ and to advocate the acceptance of outstanding treatment to dramatically increase case acceptance rate
• Optimal scheduling techniques: Learn to choreograph a patients’ visit from the greet and seat to the close, with a pre-determination as to when the dentist will conduct the periodic exam so you aren’t left waiting
• Building value for patients continuing care appointments and home compliance. With the use of verbal skills, patient education, and a structured debrief, your patients will not only follow your instructions to the letter, but they will begin to value their optimal oral health
Auckland – Friday 7 & Saturday 8 September -9am-5pm TBC
Melbourne – Friday 19 & Saturday 20 October – 9am – 5pm
Cost - $925 + GST
Remote Control Practice
Are you tired of owning a practice that feels like it 'owns' you? Do you want to achieve your perfect 'work-life balance'? We can teach you to unchain yourself from your practice and live life on your terms... without sacrificing your income!
With today's technology, the passive income practice is a true reality and you can run your practice from anywhere in the world of you have the correct systems in place and the right people by your side.
This seminar is for you if you are...
• Challenged by running a business and a busy family life
• Near retirement and asking whats next
• A busy dental entrepeneur who wants to work ON their business, but not in it
• Still loving your dentistry but want to live the life you've always dreamed of
We can guarantee once you've achieved a remote control practice, you'll never look back.
In this course you will learn:
• To unchain yourself from your practice and live life on your terms without sacrificing your income
• Hiring, training and retaining a world class team
• Systems to run the practice rather than letting the practice run you
• Understanding numbers and diagnosing practice problems from your smart phone
• Leading from afar and much more...
Sydney - Saturday 21 April - 9am - 5pm
Melbourne - Saturday 2 June - 9am - 5pm
Brisbane - Saturday 22 September - 9am - 5pm
Perth - Saturday 10 November - 9am - 5pm
Dental school does not adequately prepare dentists for any of this. Dentists are not educated on how to run or to understand the businesses that they own. Dental school teaches you to be a clinician, not a business person. And, here you are, running a business. Unfortunately, for many this lack of preparation and training results in undue hardship.
Many dentists find they are not prospering. Others find that they are not adequately prepared for or preparing for their retirement. And, others find the day to day frustrations impact the quality of their lives.
So how are you going running your practice?
Are you doing what needs to be done?
What’s the right way to build your practice into a successful business?
Fortunately, there is a solution. It is incumbent on any business owner to get informed, get trained and develop the skills in all areas necessary for running their businesses. Dentists are no exception.
By reinvesting a portion of your time and turnover into practice management and practice improvements, all of these concerns vaporise. All you need to do is invest in learning about and implementing streamlined systems, appropriate staff training, leadership development, performance monitoring, and the delivery of effective and efficient service to your patients.
Momentum is here to help. We are pleased to offer you a number of business management training courses developed specifically for dentists. In these courses we will provide you with the information and tools that you can use to gain a better understanding of and more control in your practice. As a result, you will experience dramatic performance improvements and increased earnings.
In these courses you will gain an understanding of how to build relationships with your patients, how to integrate and maximise the performance of a hygiene department, and effective planning and time management strategies.
As thousands of dentists throughout Australia and New Zealand have discovered, these courses will hone leadership skills, improve staff morale and focus your practice and team for exceptional performance and profitability. You will leave each of these courses feeling inspired, and armed with new ideas, practical tools, forms, scripts and support.
And, our results are proven. Our clients increase their net income by 139% and work 3 weeks less each year, leaving them with the time to do things that they enjoy.
Our courses are extremely popular and spaces are limited, so I strongly encourage you to book your place early. Booking 30 days in advance will attract a $100 early bird fee reduction!
View upcoming dates here.
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